What Happens to the Code? Understanding Ownership, Hosting, and Support

For many business owners, software feels like a “black box.” You pay for it, you use it, but you aren’t quite sure where it lives or who actually owns the “engine” under the hood.

This uncertainty leads to a common fear: “If I build this, am I trapped? What if the developer disappears? What if the server goes down?”

At Trishul, we believe in radical transparency. If we are going to be your partners, you need to know exactly how the “plumbing” works.

1. Ownership: Who Holds the Keys?

When you buy “Off-the-shelf” software (like a subscription), you are essentially renting. You don’t own the code, and if they raise their prices or shut down, you’re stuck.

With a Trishul Custom Build, you own the Intellectual Property (IP). The code is your asset, just like your trucks, your tools, or your warehouse. If you ever decided to sell your business, that custom software is a value-multiplier on your balance sheet.

2. Hosting: Where Does the Data Live?

Your software doesn’t live in a “cloud” in the sky—it lives on secure, high-performance servers (usually AWS or Azure).

• We set up redundancy. This means if one server has a hiccup, another one kicks in instantly.
• We handle automated backups. Your data is saved every few minutes, so even in a “worst-case” scenario, you’ve never lost more than a moment’s work.

3. Support: What if Something Breaks?

Software is a living thing. As browsers update and business needs change, code needs maintenance. We don’t just “build and bolt.” We provide ongoing support agreements that act like an insurance policy for your operations. If there’s a bug, we’re on it. If you need a new button, we add it.

The “Bus Test”

We build our code using industry-standard frameworks. This means your software isn’t written in a “secret language” that only we understand. If we were ever hit by a bus, any competent developer could pick up the keys and keep you running. That is the ultimate security for an SME.

Don’t build your business on a foundation of “what-ifs.” Build it on an asset you own.

Want to see the blueprint for a secure custom build? Talk to the Trishul team today about how we protect your IP and your data.