C3 Bushdocket: Rapidly Resolving Critical App Issues to Keep Operations Running

The Problem

Operational bottlenecks were putting C3’s productivity at risk.

The Bushdocket app, a critical tool for their daily operations, was causing major headaches rather than providing solutions:

• Inventory Accuracy at Risk: Low-quality image uploads made auditing a guessing game for the team.
• Workflow Frustrations: Persistent bugs and performance lags led to data upload failures, resulting in manual double-handling.
• Business Risk: These issues threatened genuine operational downtime, disrupting critical processes and wasting valuable staff time.

C3 needed a partner who could step in, speak their language, and stop the bleeding with a fast, effective solution.

The Solution

Immediate stabilisation and a roadmap for the future.

We didn’t just “patch” the app; we took ownership of the outcome to restore full functionality:

• Rapid Recovery: Within hours, we resolved the image quality issues, immediately restoring the team’s ability to audit inventory accurately.
• App Stabilisation: We systematically cleared the backlog of bugs and UI problems, turning a frustrating tool back into a reliable asset for daily use.
• Strategic De-risking: Beyond the immediate fix, we provided a clear, plain-English roadmap for a modern architecture rebuild. This ensured the business wasn’t just safe for the week, but set up for long-term scalability.

Our approach combined rapid problem-solving with forward-looking planning, so Bushdocket could keep running smoothly today while preparing for growth tomorrow.

The Results

Certainty restored and a clear path forward.

The impact was immediate, moving C3 from “firefighting” mode back to “growth” mode:

• Zero Downtime: Critical inventory workflows were restored instantly, protecting the bottom line and ensuring operational continuity.
• Team Confidence: Internal complaints ceased, replaced by praise from the team regarding the fast turnaround and newfound reliability.
• Investment Security: Our recommendations set the stage for a future system rebuild, giving the owners the confidence to invest in their tech stack without the fear of hidden technical debt.

This project demonstrates how quick fixes, app stabilisation, and strategic guidance can protect business-critical operations and set a path for sustainable growth.