Problem
Bushdocket was experiencing critical production issues:
- Uploaded images were low quality, preventing teams from accurately inputting inventory data and auditing stock.
- Other functional bugs and performance issues caused data upload failures, UI problems, and customer headaches.
- These issues risked operational downtime and impacted business efficiency.
Solution
We quickly investigated and addressed the critical problems:
- Image quality fix: Identified and resolved the issue within hours, restoring critical business functionality.
- App stabilisation: Patched other bugs and performance issues to make the app stable and reliable for end users.
- Future-proof recommendations: Provided guidance for a complete rewrite with improved architecture, modern patterns, and better maintainability.
Results
- Operational continuity: Critical business workflows were restored, preventing downtime and workflow disruptions.
- Customer satisfaction: No further complaints after fixes, and the business praised the quick turnaround.
- Foundation for modernisation: Recommendations set the stage for a future rewrite to improve performance, stability, and maintainability.
This project highlights the impact of rapid problem-solving, app stabilisation, and forward-looking architecture planning in maintaining business-critical systems.